Frequently Asked Questions

FAQ

Whether you’re looking for technical specifications, user guidance, or personalization options—our FAQ section offers concise information on our products and services. Select the relevant category to jump straight to your answer.

Inflatable Tents

Find an overview of available sizes, use cases, and product certifications.

  • What inflatable tent sizes does Aerise offer?

    The standard range includes inflatable tents in sizes 10x10ft, 13x13ft, 17x17ft, and 20x20ft.

  • What material are Aerise tents made of?

    Our inflatable tents are made from our specially developed textile Pirontex®. Thanks to its resource-saving dyeing process, it is a particularly sustainable fabric, as well as being extremely durable and long-lasting.

  • Is the Aerise inflatable tent waterproof?

    Yes! Waterproof fabric, covered zippers and sealed seams ensure both water tightness and wind resistance for your inflatable tent.

  • What wind loads can the inflatable tents withstand?

    With correct and proper fastening depending on the size, our tents are wind resistant up to 37 mph – tested and verified in a professional wind tunnel. The table below shows the minimum required weight per tent foot to secure your inflatable tent in strong winds.

     

      19 mph 25 mph 37 mph
    10x10ft 29 lbs 51 lbs /
    13x13ft 40 lbs 75 lbs 196 lbs
    17x17ft 60 lbs 132 lbs 298 lbs
    20x20ft 88 lbs 194 lbs 337 lbs

     

  • What fire safety class do Aerise inflatable tents have?

    Our inflatable tents are certified as flame-retardant according to the European standard DIN EN 13501-1.

  • Are Aerise inflatable tents lightfast?

    Our inflatable shelters are built for high durability and optimal performance. The textiles used are extremely robust and long-lasting. They have been thoroughly tested under various conditions. With a UV protection factor (UPF) of over 50 and a lightfastness rating of 7–8 according to DIN EN ISO 105-B02, they meet the highest standards for quality and resilience.

Setup & Use

Learn how to set up without tools or electricity, and explore options for anchoring and transport.

 

  • How long does it take to set up an Aerise inflatable tent?

    The setup time depends on the tent size and the type of pump used. With an electric pump, setup takes:

     

    • 10x10ft tent: 2–3 minutes
    • 13x13 ft tent: 3–5 minutes
    • 17x17ft tent: 7–10 minutes
    • 20x20ft m tent: 10–15 minutes
  • How many people are needed for setup?

    Using an electric air tent pump, the Aerise inflatable tent can be set up by one person.

  • Is a power supply Required to Set Up and Use the Inflatable Tent?

    No, no power supply is required. The inflatable tent can be set up using a hand pump or a battery-powered electric pump and does not require continuous inflation for use.

  • How Can I Secure Aerise Tents in Severe Weather? What Anchoring Options Are Available?

    We offer various anchoring solutions to secure your inflatable canopy tent on different surfaces.

    On soft ground, the tent can be securely fixed using the fastening kit, which includes pegs and ropes. For hard surfaces or high wind conditions, we recommend the use of water barrels, wall ballast weights, or leg weights.

  • Can the Inflatable Tent Be Used in Snow?

    Yes! Thanks to the arched design, snow cannot accumulate on the roof of the tent—it slides off automatically. However, we recommend dismantling and storing the tent during heavy snowfall when not in use.

  • Can Multiple Tents Be Connected Together?

    Yes, they can. Using the tent connection accessory, any number of inflatable tents of the same size can be linked together.

  • Can I Leave the Inflatable Tent Set Up for an Extended Period?

    The inflatable tents are not designed for continuous use. If used over several days, the tent may lose pressure, potentially compromising stability. For extended use, the Inflatable Tent should be regularly checked for pressure loss and reinflated if needed.

  • How Are Aerise Tents Transported?

    Thanks to their lightweight construction and compact pack size, our inflatable tents are easy to transport. Only 1 to 2 people are needed. The inflatable tent fits easily in a car or service vehicle.

Personalization

Everything you need to know about customising your inflatable tent—including colour options, printing techniques, and design possibilities for Aerise tents.

 

  • What Colors Are the Inflatable Canopy Tents Available In?

    Aerise inflatable tents are available in 7 standard colors: black, white, dark gray, dark blue, green, red, and ecru. The air tubes of the structure are produced in white and black as standard. Special colors and custom color combinations are available on request.

  • What Printing Methods Are Available?

    Depending on your design, we use one of two standard printing techniques for Aerise tents.

     

    Full-surface, photorealistic designs are printed using dye sublimation. In this process, the dye is vaporized into white fabric, allowing the color to deeply penetrate the fibers. The result is a highly durable, vibrant finish that resists scratching.

     

    Smaller, simpler designs such as logos or text are usually applied using thermal printing. This technique uses heat to transfer the design onto the inflating tent in the form of a pre-cut film.

  • Can the Inflatable canopy Tent Be Printed With Different Designs Inside and Out?

    Yes! The sidewalls of your inflatable canopy tent can be printed with different designs on the inside and outside.

Repairs

Find out how to repair your Aerise inflatable tent and how to request spare parts.

  • How can I repair my inflatable tent if it is damaged?

    Thanks to the smart construction of Aerise tents, individual elements can be replaced independently if they become worn or damaged. This allows long-term use of the inflatable tent for many years. The following components are connected to the tent using zip, hook-and-loop or screw fastenings and can be easily replaced:

    • Roof
    • One-Pump System
    • Inner air tubes
    • Valves
    • End caps

    If you need spare parts for your inflatable tent, please contact your sales representative or use our contact form.

  • What can I do if a valve of the inflatable tent is defective?

    All valves of an Aerise tent can be replaced if they become damaged. After requesting a replacement valve through our contact form, it can be replaced independently once delivered. Use the valve key that is included with every Aerise tent.

  • Can the roof of the inflatable canopy tent be replaced?

    Yes, it is possible to detach the roof from the frame / air tubes. This allows it to be replaced with a new roof when needed, whether due to wear or rebranding.

  • What Should I Do If My Tent Is Losing Air?

    Check that all valves—including the pressure relief valve—are properly closed. If the tent continues to lose air, replace the affected air tube. Alternatively, the damaged tube can be repaired using adhesive and fabric patches. Glue, patches, and a replacement tube are included in the tent’s delivery contents. If air loss persists despite these measures, please contact us directly.

General

Information about the production site, purchase process, and warranty services for our inflatable tents can be found here.

  • What is included in the delivery?

    Every inflatable tent from Aerise is delivered including:

    • Transport bag
    • Inflatable tent pump
    • Sidewall closing aid (for closing the sidewall zippers)
    • Repair kit
    • Weight filling aid (for filling water ballast weights)
    • Valve key (for replacing valves)

    Additional accessories can be purchased separately.

  • What Warranty Do I Have?

    The statutory warranty applies as standard: Two years from the date of purchase, covering defects present at the time of delivery.

     

    In addition, Aerise offers a 15-year spare parts guarantee. This means: if you need spare parts within 15 years and they’re still available, we will supply them. This spare parts guarantee is independent of the statutory warranty and does not cover free repairs or replacements, but ensures long-term availability of parts.

  • Where Can I Buy Inflatable Tents by Aerise?

    To purchase an Aerise inflatable tent, please contact our sales specialists.

  • Where Are Aerise Inflatable Tents Manufactured?

    Aerise tents are produced at our European production sites. This allows us to maintain high quality standards, ensure short transport routes, and support a resource-efficient supply chain.

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