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  1. Aerise
  2. Aerise tent guide
  3. Troubleshooting pressure loss
Is your inflatable tent losing air?

Possible causes and solutions for pressure loss

All Aerise tents undergo a quality test before delivery. Each tent is set up and tested for pressure loss over a period of 48 hours. If your inflatable tent still loses air, there may be several possible causes.

To identify the cause, carefully inspect the valves and structure after setting up the tent. Below you will find possible causes of pressure loss and the corresponding solutions.

Push-Push valves

There is a grey or black push-push valve on each tent foot. The valves are opened and closed by pressing the centre pin. The valve caps serve only as protective covers.

Only the grey valve is used during set-up. This valve is connected to the one-pump system. When disconnecting the pump hose and closing the valve, always make sure that the centre pin has not been pushed in. Otherwise, the valve will remain open.

Check the following points to make sure that the black and grey push-push valves are intact and correctly closed.

  • Is the centre pin in the middle of the valve pushed out?

    YES: no action required.

     

    NO: press the recessed centre pin until it pops out. The valve is closed only when the pin is in this position. To check whether the closed valve is airtight, hold the supplied piece of fabric in front of it. This will make any escaping air visible.

  • Is the valve screwed in securely?

    YES: no action required.

     

    NO: tighten the valve using the supplied valve key.

  • Is there a foreign object inside the valve?

    YES: hold down the centre pin and blow out the valve. Point the air pump at the valve from above and switch it on or operate it manually. If necessary, the valve can also be shaken and rinsed in water.

     

    NO: no action required.

  • Is the valve otherwise damaged?

    YES: replace the valve. A replacement valve can be requested and ordered using the Aerise contact form.

     

    NO: no action required.

Pressure relief valves

A red pressure relief valve is fitted to each tent foot. It equalises the air pressure and prevents the tent from bursting. The pressure relief valves should always remain closed. They do not need to be opened during either set-up or dismantling.

 

Check the following points to make sure that the pressure relief valves are intact and correctly closed.

  • Is the red pressure relief valve screwed in securely?

    YES: no action required.

     

    NO: tighten the valve by hand. Please note that the red pressure relief valves should not be opened during dismantling either. They must always remain closed.

  • Does the valve have an intact sealing ring?

    YES: no action required.

     

    NO: replace the valve. A replacement valve can be requested and ordered using the Aerise contact form.

  • Is the sealing surface on the inner air tube intact?

    YES: no action required.

     

    NO: replace the valve. A replacement valve can be requested and ordered using the Aerise contact form.

  • Is there a foreign object inside the valve?

    YES: press the white sealing cross from the inside and blow out the valve. Point the air pump at the valve from above and switch it on or operate it manually. If necessary, the valve can also be shaken and rinsed in water.

     

    NO: no action required.

  • Is the valve otherwise damaged? (Surface scratches do not affect its function.)

    YES: replace the valve. A replacement valve can be requested and ordered using the Aerise contact form.

     

    NO: no action required.

Structure

To check whether the tent structure, consisting of the inner air tube and outer sleeve, is intact, inflate each column individually while it is lying flat. Continue until the red pressure relief valve activates, meaning that a whistling sound can be heard or escaping air can be felt.

  • Can escaping air be heard or felt around the valves?

    YES: check the valves as described above.

     

    NO: no action required.

  • Can escaping air be heard or felt through the fabric along the column?

    YES: replace the inner air tube. A spare tube is included with the tent.

     

    NO: no action required.

  • Is the tent losing air even though no leakage can be heard or felt around the valves or along the columns?

    YES: contact your Aerise representative to submit a claim.

     

    NO: no action required.

Have none of the measures worked?

Start a claim

If you have been unable to identify the cause of the pressure loss, the tent must be sent in for inspection. Please allow for a period of approximately four weeks during which the tent will not be available for use.

 

How to return the tent

 

  1. Register the return: inform us of the return and state the reason for the claim. You will then receive an ISERV number, which is an internal service number. If the claim is no longer covered by the statutory warranty, you will also receive an estimate of the expected costs.
  2. Prepare the package: pack the tent without its accessories in a cardboard box. Write the ISERV number clearly on the outside of the box. This allows us to identify and process your shipment without delay.
  3. Send the package: send the package to the return address:

    Zingerle Group SpA
    Via Val Pusteria 2
    39040 Naz-Sciaves (BZ)
    Italy

 

Once the tent has been received and inspected, we will inform you of the actual costs. These costs must be approved before the claim can be processed further. This applies only if the issue is no longer covered by the statutory warranty.

 

After the repair, the tent undergoes a 48-hour pressure test before being returned to you.

Please contact us if you require any further assistance.
704-312-1600
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